We aim to ship the majority of orders within three working days.
Non-standard cover materials take an additional two or three weeks.
Orders of Mobile Arm Supports may take up to two weeks.
How to Order
General ordering information
Collars, Collar accessories, and certain head support items can be purchased on our website.
Order forms are available to download from our website here.
Post:
35 Breach Lane, Shaftesbury, Dorset, SP7 8LD, England (UK)
Email:
Phone:
+44 (0)7396 716030
+44 (0)1747 850022
Opening hours are 10am - 5.30pm (GMT/BST)
How to Order
General ordering information for all products
You can order by phone, fax, post or email.
We do not offer online ordering for most items due to the specialist nature of most of our products, however, Heads First Collar and accessories can be purchased online here and head supports for wheelchairs can be purchased online here.
Order forms are available to download from our website here.
Fax:
+44(0)1372 700372
24 hours a day, 7 days a week
Post:
Breachfield, 35 Breach Lane, Shaftesbury, Dorset
SP7 8LD, U.K.
Email:
Phone:
+44 (0)7718 567918
+44 (0)1747 850022
Opening hours are 9am - 5pm (GMT/BST)
BACS: Sort Code: 20-29-90 Account: xxxxx101
For security reasons please contact us for the full account number.
Credit Card: we accept most types of credit cards and debit cards.
Paypal: you can also pay using Paypal.
Most items listed within our catalogue have been specially designed for use by people with disabilities. These items can qualify for zero-rated VAT if the item is relevant to the person’s disability and a VAT Exemption claim form is filled in, signed and sent to Matrix Seating.
If you wish to return an item, you must inform Matrix Seating that you are going to do so. Failure to do so will result in your account not being credited or the item on your invoice still being applicable.